{"platform":"LegacyCore","description":"Frequently Asked Questions about LegacyCore Insurance Platform","faqs":[{"id":1,"question":"What is LegacyCore?","answer":"LegacyCore is the first fully autonomous AI-powered insurance fulfillment platform. Five AI agents handle the complete final expense lifecycle: Lead Harvester sources inbound leads, an AI Closer (Retell + ElevenLabs) owns the entire sales call, NemoClaw Portal Worker submits carrier e-applications in the background, the Conservation Agent handles post-close retention, and a Compliance Monitor enforces TCPA/DNC/audit across every stage. Licensed submission-node operators host NemoClaw on their machines and earn a flat fee per issued policy — they never sell, submit, or chase retention manually. Built by LEGACYCORE LLC.","category":"Platform Overview"},{"id":2,"question":"How does the AI customer service work?","answer":"LegacyCore uses ElevenLabs voice AI technology to make and receive phone calls on behalf of insurance agents. The AI can handle customer inquiries, provide policy information, qualify leads, and schedule appointments using natural conversation. All calls are transcribed in real-time with 95%+ accuracy, and sentiment analysis helps identify customer concerns. Agents can monitor calls live and intervene if needed via WebSocket communication.","category":"AI & Technology"},{"id":3,"question":"Who uses LegacyCore?","answer":"LegacyCore serves three user types: (1) Licensed submission-node operators who host a NemoClaw browser node on their machine, monitor node health, and collect a flat fee per issued policy — they do not sell, submit, or service clients manually; (2) Agency owners / managers who oversee a network of node operators, track pipeline throughput, and optionally license the platform for their IMO; (3) Platform administrators who configure the AI agents, kill switches, TCPA compliance rules, and overall system health. The platform is designed for licensed insurance professionals in the United States.","category":"Platform Overview"},{"id":4,"question":"What types of insurance does LegacyCore support?","answer":"LegacyCore is specifically optimized for Final Expense Life Insurance, which is a type of whole life insurance designed to cover end-of-life expenses. The platform supports multiple insurance carriers, product types, and commission structures commonly used in the final expense insurance market.","category":"Platform Overview"},{"id":5,"question":"How secure is LegacyCore?","answer":"LegacyCore implements enterprise-grade security including: Row-Level Security (RLS) in the database ensuring users only access their own data, bcrypt-hashed API keys, comprehensive Content Security Policy (CSP) headers, webhook signature verification for all external integrations, and compliance with TCPA, HIPAA, SOX, and GDPR regulations. All data is encrypted in transit and at rest.","category":"Platform Overview"},{"id":6,"question":"Can I import my existing applications into LegacyCore?","answer":"Yes, LegacyCore includes an enterprise-grade bulk import system that supports CSV uploads with intelligent field mapping. The system recognizes 60+ different field name variations and achieves a 99%+ import success rate. You can validate your import before committing it, and detailed error reports help you fix any issues. This makes migrating from legacy systems straightforward and reliable.","category":"Platform Overview"},{"id":7,"question":"What AI providers does LegacyCore support?","answer":"LegacyCore primarily uses ElevenLabs for voice AI customer service, providing the most natural conversational experience. The platform also supports integration with other AI providers including Anthropic Claude, OpenAI GPT, Google Gemini, Mistral, xAI, and Perplexity for various AI-powered features like email analysis and text processing.","category":"Platform Overview"},{"id":8,"question":"How do agents earn on LegacyCore?","answer":"Licensed submission-node operators earn a flat fee per issued policy — no commission splits, no graduated tiers, no mystery math. The fee is driven by lead type: CS (customer-service) leads earn the higher tier, regular inbound leads earn the standard tier, and guaranteed-issue products (Gerber, Corebridge-GI) sit at a separate lower tier because they're simpler to submit. A 60-day clawback window applies: if a policy lapses before day 61, the fee is automatically deducted from the next payment cycle. After day 61, the fee is fully earned. Joseph (the agency owner) keeps 100% of carrier commissions and renewals — the node operator is paid for submission work, not for owning a book of business they don't service. Platform fee: free for Months 1–2 (Prove-It-First), then $497/month from Month 3, with a one-time $2,500 setup fee auto-deducted end of Month 3.","category":"Platform Overview"},{"id":9,"question":"Does the agent talk to clients or sell policies?","answer":"No. The AI Closer (Retell AI + ElevenLabs voice) handles the entire call end-to-end — qualifying the lead, walking through health questions, closing the sale, collecting PII/health/banking data, and guiding the client through verification codes and DocuSign signatures. The node operator never speaks to a client, never sells, never handles objections. Their only job is to host a NemoClaw browser node on their machine and keep it running cleanly. Zero prospecting, zero rejection, zero compliance risk from off-script human dialogue.","category":"General"},{"id":10,"question":"What is a NemoClaw node?","answer":"NemoClaw is the background browser-automation agent that fills carrier e-applications in real time while the AI Closer keeps the client on the line. It runs on the node operator's main Chrome browser (full user profile, residential IP, established login history — not stealth/headless) to pass carrier fingerprint security. When an application is ready, NemoClaw stages the top four eligible carriers in parallel at the MFA/SMS gate; if the primary carrier declines or returns an unfavorable rating, it pivots to the next staged carrier in near real time. The operator hosts the node and monitors its health — NemoClaw does the submission work.","category":"Platform Overview"},{"id":11,"question":"What happens if a client's policy lapses?","answer":"Two things. First, the Conservation Agent handles retention automatically — an ElevenLabs customer-service voice AI calls the client about missed payments, and a Handwrytten physical letter pipeline dispatches reminders. Second, if the policy lapses within 60 days of issuance, the node operator's flat fee for that submission is deducted from their next payment cycle via the automated clawback system. After day 61, the fee is fully earned regardless of policy status. The agency owner (Joseph) retains any carrier-side chargeback exposure.","category":"General"},{"id":12,"question":"Is LegacyCore mobile-friendly?","answer":"Yes, LegacyCore is built with a mobile-first design approach. All interface elements meet the 44px minimum touch target requirement for mobile usability. The platform works seamlessly on smartphones and tablets, allowing agents to manage their business from anywhere. The responsive design adapts to all screen sizes while maintaining full functionality.","category":"Platform Overview"},{"id":13,"question":"What kind of analytics does LegacyCore provide?","answer":"LegacyCore provides comprehensive analytics including: pipeline throughput (leads → qualified → closed → submitted → issued), node-operator flat-fee payout ledger with clawback tracking, AI Closer call-quality metrics (close rate, latency, transfer rate), carrier success rates across the Parallel Staging waterfall, Conservation Agent retention effectiveness, TCPA / DNC compliance audit trails, and overall system health (kill switch status, NemoClaw node uptime, Retell concurrency). Real-time dashboards powered by Supabase real-time subscriptions.","category":"Platform Overview"}],"categories":["Platform Overview","AI & Technology","User Roles","Features","Security & Compliance","Data Management","Integrations","Pricing & Support"],"relatedResources":[{"type":"Feature Catalog","url":"/api/aeo/features","description":"Complete feature list and capabilities"},{"type":"AI Manifest","url":"/legacycore-ai-manifest.json","description":"AI plugin manifest for LLM integration"}],"metadata":{"lastUpdated":"2026-04-19T08:39:32.221Z","totalQuestions":13,"version":"1.0","format":"AEO-FAQ","purpose":"Machine-readable FAQ for AI/LLM question answering","schema":"https://schema.org/FAQPage"}}