Every inbound call, answered
SI Closer answers inbound calls, qualifies the caller and takes the full application on the call. Your licensed agent gives it a final review and presses Submit.
- Asks the qualifying and health questions from your script.
- Each call is transcribed for your team to review.
Thank you for calling the life insurance department on a recorded line. Are you calling to set up a new policy, or about one you already have?
A new one. I got a letter about burial insurance.
I can help with that. These plans are not free, but they are built to be affordable on a fixed income. Which state are you calling from?
Ohio.
And your date of birth?
March 14th, 1958.
Is the coverage just for you, or a loved one too? And may I have your first and last name?
Just me. It's Margaret Ruiz.
Thank you, Margaret. Do you have any life insurance now, or is this your first time shopping?
Nothing right now.
I shop the carriers in Ohio for you, so I will go over a few health questions. Any tobacco or nicotine?
No, I quit years ago.
Any heart attack, stroke, COPD, cancer, diabetes, or a hospital stay in the past year?
No. Just high blood pressure. I take a pill for it.
That is very common. And your height and weight?
Five four, about 160.
What has you looking: funeral costs, or leaving money for family? Burial or cremation?
Burial. I don't want my daughter Linda paying for it.
A burial usually runs $10,000 to $15,000. Whole life covers you for life, and the price never goes up. Of the three options, which makes the most sense?
The middle one, the $12,000.
Good choice. What address should the policy packet go to? Then I will verify your identity for the carrier.
Same as on the letter. Go ahead.
Which bank should the premium come from, and what day of the month works best?
Fifth Third checking. The 3rd, after my Social Security.
Thank you, Margaret. Your application is complete. Your agent will give it a final review and submit it today.
Application15/15
- Name
- Margaret Ruiz
- State
- Ohio
- Date of birth
- 03/14/1958 (age 68)
- Coverage for
- Herself
- Current coverage
- None
- Tobacco
- No
- Conditions
- High blood pressure, on medication
- Height, weight
- 5′4″, 160 lb
- Need
- Burial
- Beneficiary
- Linda Ruiz, daughter
- Plan chosen
- $12,000 whole life
- Mailing address
- Confirmed
- Identity
- Verified (SSN masked)
- Bank draft
- Fifth Third checking ••••
- Draft date
- The 3rd of each month