Privacy Policy

To operate our insurance platform — application tracking, AI-assisted communications, and submission-node operations — we collect the following categories of information:

• Account information: Name, email address, business details, and — for licensed producers — license and appointment information provided during registration and onboarding.
• Insurance application data: Client information collected for insurance applications, including contact details and, where required by the application, health and payment information. Sensitive fields are encrypted at rest.
• Payment data: Platform fees and wallet top-ups are processed by Stripe. We store transaction records and Stripe identifiers — never your full card number.
• Communication records: Call recordings, transcripts, SMS, and email exchanged through the platform, including AI-assisted communications, retained for compliance and quality assurance.
• Technical data: IP addresses, browser type, and usage statistics via our hosting provider, Vercel.

We use your data strictly to provide the services offered by LegacyCore, including:

• Tracking insurance applications from submission through carrier confirmation
• Generating earnings statements, commission records, and platform reports
• Operating AI-assisted calls and messages, with human review on client-facing sends
• Meeting insurance, TCPA, and record-keeping compliance obligations
• Providing customer support and technical troubleshooting

Sensitive personal information collected for insurance applications — including health and payment details — is encrypted at rest, and every user's records are isolated at the database level so accounts can only access their own data.

We share data only with the service providers and parties needed to run the platform:

Voice and text communications with LegacyCore may be handled by AI-assisted voice agents or AI-drafted text content. Where required by applicable state law, the AI agent identifies itself at the start of each call. Personal information collected during AI-assisted communications — including health information collected for insurance application purposes — is handled under the same data-protection practices described elsewhere in this policy. AI-assisted call transcripts are stored for compliance, quality-assurance, and training purposes. You may request access to or deletion of AI-assisted communication records by contacting us. You may also opt out of AI-assisted contact at any time by replying STOP to SMS or by request during a voice call. See /legal/recruiting-disclosures for the full AI communication disclosure.

We retain your data while your account is active. If you close your account, we delete your personal data within 30 days, except records we are required to retain under applicable law — such as insurance application records, TCPA consent logs, and call recordings kept for compliance purposes.